Terms of Service

Who you are contracting with

Cleaning services referred to on this site are provided by CLEAN BEST GROUP PTY LTD (ABN 84 700 040 553), trading as Clean Best, of 54 Columbia Rd, Seven Hills NSW 2147. In these terms, “we” and “us” means that company, and “you” means the person or entity engaging us — which in a strata scheme is the owners corporation, acting through its committee or its strata manager.

Quotes and pricing

We do not publish prices and we do not give a fixed price without seeing the premises. Every job is quoted after a free on-site walkthrough. The walkthrough carries no cost and no obligation.

The quote we give you after that walkthrough is a fixed price for a defined scope, given in writing, and it does not change unless the scope changes. If you ask for more work, or the premises turns out to be materially different from what we were shown, we will tell you and give you a revised figure in writing before doing anything — not afterwards on an invoice.

Scope

What we clean is what is in the written scope. That document is the agreement, and it exists precisely so that neither of us has to rely on what somebody remembers being said at the walkthrough.

In a strata scheme the scope defines the boundary of the common property we clean. Individual lots, private courtyards, balconies and garage bays are not common property and are not included. We will not clean them at an individual owner’s request without the scheme’s agreement, because doing so creates a precedent the levies do not fund.

What we do not do

We provide cleaning. We do not provide pest control, rubbish removal, repairs, painting, mould remediation where the cause is a building defect, height-access work beyond the agreed scope, or the handling of clinical, sharps or regulated waste. Where we see something on your premises that requires one of these, we will tell you. We will not attempt it.

Access

You are responsible for giving us the access we need at the times we have agreed. The access arrangement — keys, fobs, codes, alarm procedures, parking, lift restrictions — is documented before the first shift and each cleaner is inducted on it individually.

Keys and access devices we hold are held securely and are never labelled with your address. If we cannot get in at an agreed time through no fault of ours, we may charge for the visit, and we will tell you that has happened rather than quietly adding it to an invoice.

Our guarantee, and its limits

We guarantee our own work. If something inside the written scope has not been done to the standard agreed, tell us and we will return and put it right at no charge. For end-of-lease work, if the final inspection flags an item inside our written scope, we return and re-clean it free.

We do not guarantee outcomes that are not ours to control, and we will not pretend otherwise in order to win work:

• We do not guarantee the return of a rental bond. A bond depends on damage, on fair wear and tear, and on what the ingoing condition report recorded — none of which a cleaner controls.
• We do not guarantee a childcare assessment rating or a medical practice accreditation outcome. Both cover governance, staffing, programme and records as well as the physical environment.
• We do not guarantee that every stain will come out. Dye damage, bleach marks, burns, sun fading and physically worn pile are not soil and will not respond to cleaning. We identify these at the walkthrough, in writing, before you pay.

Term, changes and cancellation

Ongoing cleaning runs on a rolling agreement. There is no lock-in term. Either of us may end it with thirty days notice, and you may change the frequency, add or remove areas, or pause the service at any time.

For a scheduled one-off job — an exit clean, a periodic program — please give us as much notice as you can if you need to move or cancel it. At the end of a month, when this trade is at its busiest, a cancelled slot is usually one we cannot refill.

Payment

Invoices are issued on the terms set out in your written quote. We charge what was quoted for the scope that was agreed. There are no call-out fees, no fuel levies and no surcharges that were not in the quote.

Insurance and staff

We carry $20m public liability cover and workers compensation for everyone on our roster. The certificate of currency is available on request, before you engage us. Every cleaner is police-checked before their first shift, and any cleaner attending premises where children are present holds a current Working with Children Check.

Damage

If we damage something, we will tell you — before you find it. We will not hide a breakage and hope it goes unnoticed. Where the damage is ours, it is dealt with under our insurance.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability can be limited, it is limited to re-supplying the service or paying the cost of having it re-supplied.

Changes to these terms

If these terms change, the updated version is published on this page. The terms that apply to your work are the ones in force when your written quote was accepted.

Contact

CLEAN BEST GROUP PTY LTD, ABN 84 700 040 553. 54 Columbia Rd, Seven Hills NSW 2147. Phone 1300 494 983. Email hello@cleanbestgroup.com.au.